Frequently Asked
Questions

You can send your transaction requests through:

• Email
• Email with Attachment
• SMS
• WhatsApp

However, all requests must be made only from your registered email ID or mobile number.

Financial transaction requests should be sent to:

• Email: [email protected]
• SMS / WhatsApp: +91-9243223863

Requests sent to any other address or number will not be accepted.

Non-financial transaction requests should be sent to:

• Email: [email protected]
• SMS / WhatsApp: +91-9243223863

Requests sent to other email IDs or mobile numbers will not be accepted.

The email must include a scanned, signed transaction form, which can bear:

• Wet (physical) signature
• Digital Signature Certificate (DSC)
• Aadhaar-based e-signature

No. To open a new folio, please apply through:

• The official Quantum AMC website, or
• Submit a physical application.

For requests made through:

• Email, SMS, or WhatsApp: NAV is based on the completion time of the verification call made by the AMC.
• Email with attachment or website: NAV is based on the timestamp recorded by the AMC’s/Registrar’s server.

NAV will only be allotted if the full subscription amount is credited and available for utilization before the cut-off time.

Yes, for financial and non-financial transactions made via Email, SMS, or WhatsApp, the AMC will make a verification call.

Upon emailing a transaction request, the investor will receive an automated acknowledgment of receipt. This does not indicate acceptance of the request. The AMC will contact the investor on their registered number via a recorded call for verification of transaction, even if the number is on the Do Not Disturb (DND) list. If confirmation cannot be completed, the request will be rejected.

Following successful verification, the AMC will send an email confirming acceptance or rejection of the transaction. This email will serve as the official response and determine further processing, subject to the validity of the request and due diligence.

Yes. Investors may transfer funds before or during the submission of their transaction request, using their registered bank account.

Yes. Here's how NAV is determined:

The following details are mandatory:

•              Folio Number

•              Scheme Name

•              Transaction Type (Purchase, Redemption, Switch, etc.)

•              Amount or units

•              Mode of payment

•              Funds Transfer Reference Number

Please ensure that all the above details are mentioned by you in your email to us for a transaction.

Yes, investors who have invested through the channel partner mode may also execute transactions via email, provided that the required channel partner details (such as ARN code and EUIN code) are clearly mentioned in the email

For folios in demat mode for non-ETF schemes, only additional purchase transactions will be allowed.

To transact, include the relevant folio numbers and scheme names in your email, along with the required transaction details for each as mentioned in above question.

To modify, send a revised email before the cut-off time. Changes cannot be made once the AMC has initiated the confirmation or verification call.

To cancel a transaction, send a cancellation request via email before the transaction date’s cut-off time.

No modification/cancellation requests received after the cut-off time will be processed.

Quantum Mutual Fund has aimed at making the email transaction process as safe and secure as possible for our investors. The email transaction is validated only after fulfilling these two criteria.

•              The email is sent from the registered email id.

•              The email transaction is authenticated by the investor through a call made to their registered contact number.

In case of any of the above criteria is not fulfilled, the transaction will be considered as void and rejected with confirmation to the Unitholder.