Frequently Asked Questions

  • Type

  •  

  • What is "Transactions through SMS Facility"?
    Transactions through SMS is a facility wherein Quantum Mutual Fund will accept requests for Financial transactions like Subscriptions / Redemption / Switch of units as prescribed from time to time through SMS sent by an investor subject to the sender fulfilling the terms and conditions as prescribed by the AMC from time to time.
  • What types of transactions are allowed through SMS?

    Existing investors can make the following transactions through SMS:


    Financial Transactions:

    • Additional Purchase (Subscription)
    • Redemption
    • Switch in / Switch-out


    Non – Financial Transactions:

    • • NAV
    • • Folio Valuation
    • • Email Statement of Account
    • • SIP Renewal Procedure
  • How do I transact through SMS?
    • You need to send the SMS to the Mobile Number +91-924322 3863 in the specified Syntax as prescribed on our website from time to time for the particular transactions request. (Transaction request sent to any other Mobile Number and / or not in the prescribed format Syntax shall not be accepted as syntax based SMS transaction. It shall be considered as a non-syntax based transaction.)

    • We will make a confirmation / verification call to you on your registered contact number through a recorded line to confirm / verify the transaction request even though the your contact number may be a part of the Do Not Disturb or DND registry. If for any reason, the confirmation / verification is not completed then the request will not be processed and it will be rejected by the AMC.

    • After the necessary confirmation / verification for the SMS transaction the AMC will send an acknowledgement email to the investor for acceptance or non-acceptance of the transaction. Such acknowledgement email from the AMC shall be considered as valid acceptance or non-acceptance of the transaction request and processed subsequently subject to validity of request.

  • What are the scheme short codes?
    Scheme NameShort Code
    Quantum Dynamic Bond Fund - Direct Plan Growth OptionQDBFGPG
    Quantum Dynamic Bond Fund - Direct Plan Monthly Dividend Payout OptionQDBFMDD
    Quantum Dynamic Bond Fund - Direct Plan Monthly Dividend Reinvestment OptionQDBFMDR
    Quantum Dynamic Bond Fund - Regular Plan Monthly Dividend Payout OptionQDBFRMD
    Quantum Dynamic Bond Fund - Regular Plan Monthly Dividend Re-investment OptionQDBFRMR
    Quantum Dynamic Bond Fund - Regular Plan Growth OptionQDBFRGG
    Quantum Long Term Equity Value Fund - Direct Plan Growth OptionQLTEVFGPG
    Quantum Long Term Equity Value Fund - Direct Plan Dividend Re-Investment OptionQLTEVFDPR
    Quantum Long Term Equity Value Fund - Direct Plan Dividend Payout OptionQLTEVFDPD
    Quantum Long Term Equity Value Fund - Regular Plan Growth OptionQLTEVFRGG
    Quantum Long Term Equity Value Fund - Regular Plan Dividend Payout OptionQLTEVFRDD
    Quantum Long Term Equity Value Fund - Regular Plan Dividend Re-investment OptionQLTEVFRDR
    Quantum Equity Fund Of Funds - Direct Plan Growth OptionQEFOFGPG
    Quantum Equity Fund Of Funds - Direct Plan Dividend Re-Investment OptionQEFOFDPR
    Quantum Equity Fund Of Funds - Direct Plan Dividend Payout OptionQEFOFDPD
    Quantum Equity Fund Of Funds Regular Plan Growth OptionQEFOFRGG
    Quantum Equity Fund Of Funds Regular Plan Dividend Payout OptionQEFOFRDD
    Quantum Equity Fund Of Funds Regular Plan Dividend Re-investment OptionQEFOFRDR
    Quantum India ESG Equity Fund Direct Plan Growth OptionQESGPG
    Quantum India ESG Equity Fund Regular Plan Growth OptionQESRGG
    Quantum Liquid Fund - Direct Plan Daily Dividend Re-Investment OptionQLFDDR
    Quantum Liquid Fund - Direct Plan Monthly Dividend Payout OptionQLFMDD
    Quantum Liquid Fund - Direct Plan Growth OptionQLFGPG
    Quantum Liquid Fund Regular Plan Monthly Dividend Payout OptionQLFRMD
    Quantum Liquid Fund Regular Plan Monthly Dividend Re-investment OptionQLFRMR
    Quantum Liquid Fund Regular Plan Growth OptionQLFRGG
    Quantum Liquid Fund Regular Plan Daily Dividend Re-investment OptionQLFRDR
    Quantum Liquid Fund - Direct Plan Monthly Dividend Reinvestment OptionQLFMDR
    Quantum Multi Asset Fund - Direct Plan Growth OptionQMAFGPG
    Quantum Multi Asset Fund - Regular Plan Growth OptionQMAFRGG
    Quantum Gold Savings Fund - Regular Plan Growth OptionQGSRGG
    Quantum Gold Savings Fund - Direct Plan Growth OptionQGSFGPG
    Quantum Tax Saving Fund - Direct Plan Growth OptionQTSFGPG
    Quantum Tax Saving Fund - Direct Plan Dividend Payout OptionQTSFDPD
    Quantum Tax Saving Fund - Regular Plan Growth OptionQTSFRGG
    Quantum Tax Saving Fund - Regular Plan Dividend Payout OptionQTSFRDD

    For Example :
    If the investor wants to make a purchse under his folio number – 1234567890 for Rs. 5000 in Quantum Long Term Equity Fund – Growth option then he needs to send the SMS in below format:
    pur 1234567890 5000 QLTEFGPG

    *Scheme Re-open Date: 25 May, 2015
  • How do I transfer the funds for my purchase transactions?

    You need to register your bank through the One Time Mandate form for transfer of funds to the AMC’s account against your purchase transaction. Please Click Here to know more on One Time Mandate Facility.


    You can also transfer funds to AMC’s bank account before sending SMS for the Financial Transaction Request through NEFT / RTGS facility.

     

    Please Click Here and refer the question “Which are the Quantum collection bank account details to initiate an NEFT/RTGS transfer?” for our collection bank account details.

  • What are the details to be mentioned for transactions through SMS?

    The following details are to be mentioned in your transaction request.

    Financial Transactions:
    Transaction Request

    The same Syntax is to be followed for it to be considered a syntax based SMS transaction.

    Non-Financial Transactions:

    ServiceSMS to be sent as
    Latest NAV:
    This service will allow to obtain the NAV of schemes of all folios that the investor has invested in.
    NAV
    to 9243223863
    Latest Balance in Folios
    This service will allow to obtain the valuation of schemes under all folios wherein the mobile number is registered
    BAL
    To 9243223863
    Email Statement
    This service will allow the investor to receive the email statement on his registered Email Id. He will also receive an SMS on his mobile stating that the SOA has been sent to his registered Email Id.
    ESOA
    To 9243223863
    SIP Renewal
    With this service the investor will receive a call for the SIP renewal procedure wherein the mobile number is registered
    RENEW to
    9243223863
  • Who is eligible for transactions through SMS?
    Transactions through SMS facility will be available to existing registered Identified Investors as prescribed by the AMC from time to time and individual investors and joint holders, who are KYC compliant. Any new investor who wishes to avail this Facility shall first be required to subscribe / purchase units through the offline / web or such other mode of transactions as may be prescribed by the AMC from time to time.

    For SMS based transaction request, the mobile number and email id of the investor needs to be registered under his folio.
  • Who is not eligible for transactions through SMS?
    Non individual investors such as a company, HUF, trust etc. are not allowed to transact via SMS.
  • What is a ''''Syntax Based SMS''''?
    A syntax based SMS is defined as an SMS sent by an investor who has registered for the One Time Mandate facility and has sent the SMS in the correct format as prescribed in the FAQs below.
  • What is a ''Non-Syntax Based SMS''?
    A non-syntax based SMS is defined as any SMS sent by the investor to Quantum Mutual Fund in any format that is not prescribed. In this case a confirmation call will be done through the recorded line to obtain the consent of the Sender for the Non-Syntax Transaction Request.
  • What will be the applicable NAV of request?
    The processing of transactions will be done as per applicable NAV in accordance with SEBI Mutual Fund Regulations i.e. considering cut off timing and availability of funds for utilization for determining the applicable NAV the provisions of the respective Scheme Information Documents of the Scheme will be considered.

    Syntax Based SMS - For the purpose of determining the applicable NAV in accordance with SEBI Mutual Fund Regulations, the system recorded date and time of the SMS received by the Server of the AMC / Registrar will be considered. The transaction shall then be processed afterwards subject further to validity of request.

    Note : There may be delay in delivery / difference in the date and time of the SMS received at the server of the AMC and the date and time of the server through which you have sent the SMS and also the AMC server may not receive / reject the SMS sent by you at all.

    Non-Syntax Based SMS - For the purpose of determining the applicable NAV in accordance with SEBI Mutual Fund Regulations, the system recorded date and time at the end of the verification / confirmation call will be considered. The transaction shall then be processed afterwards subject further to validity of request.

    Note : The date and time of the SMS received at the server of the AMC and the date and time of the system recorded end of the verification / confirmation call may be different.
  • Can I transact through SMS if my folio is in demat mode?
    For folios in demat mode for non ETF schemes, only additional purchase transactions will be allowed.
  • What is the process for modification or cancellation of an SMS transaction?
    In case you wish to cancel your SMS transaction, you need to send a mail from your registered Email ID to that respect before the stipulated cut - off time. The transaction cannot be modified or cancelled during the confirmation / verification call made from AMC.