Frequently Asked Questions

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  • What is Transaction Through Fax / Email-Fax?
    A transaction request sent by the investor to AMC through fax and a copy of the same received in physical mode is treated as a transaction through Fax.
    A transaction request sent by the investor to AMC through fax when gets converted in the form of an Email with the document as an attachment is termed as transaction through Email-Fax.
  • What are the transactions accepted through Fax / Email-Fax?
    Existing investors can make the following transactions through Fax/Email-Fax.
    Financial Transactions -
    • Additional Purchase (Subscription)
    • Redemption
    • Switch in / Switch-out
    • Systematic Transfer Plan (STP) & Systematic Withdrawal Plan (SWP) Registration
    • Systematic Transfer Plan (STP) & Systematic Withdrawal Plan (SWP) Cancellation
    • Trigger Request
    • SIP / ISIP cancellation (For ISIP cancellation Investors are requested to simultaneously cancel Quantum as the biller in the Banks bill pay option)

    *Non-Financial Transactions:
    • Change or Updation of Email id
    • Change or Updation of Mobile/Contact no (Verification call* )
    • Updation of IFSC / MICR No / Bank Address
    • Change of mode of Payment: Direct payment (NEFT/RTGS)/Cheque
    • Updation of KYC after receiving KYC acknowledgement
    • Change in broker code / EUIN
    • Updation of PAN no (Verification call* )
    • Change / Updation for Date of Birth
    • Updation of DOB proof / relationship proof for minor investors
    • Minor Correction in name. (If the same is matching with the PAN /KYC for KYC verified investors and PAN card copy to be received through fax)

    *Note : On case to case basis verification call may be made for any of the above non-financial transactions if required by AMC for any additional clarifications/requirements/documents from PMLA /due diligence perspective for processing and updating the same in our records.
  • How does it work?

    Physical Fax –

    • The investor needs to send a fax on our toll free number – 1800-22-3864
    • This hard copy of fax received will be time stamped under the time stamping machine and the applicable NAV will be allotted on basis of timestamp and fund utilization in accordance with SEBI (Mutual Funds) Regulations.
    • The investor needs to subsequently send the original copy of the faxed document to our office.

    Email Fax -

    •  The investor needs to send a fax on our toll free number – 1800-22-3864
    • This Fax will be converted into image attachment by the software and will be transmitted to the Email Id - Transact@QuantumAMC.com as an attachment.
    • Unit allotment done depending on fax received time in server (subject to verification of request)
  • What are the details required for Fax / Email-Fax transactions?
    Kindly refer to the attached document for all the documents required for Fax / Email-Fax transactions.
  • How do I transact through Fax / Email-Fax?

    Physical Fax –
    • The investor needs to send a fax on our toll free number – 1800-22-3864
    • This hard copy of fax received will be time stamped under the time stamping machine and the applicable NAV will be allotted on basis of timestamp and fund utilization in accordance with SEBI (Mutual Funds) Regulations.
    • The investor needs to subsequently send the original copy of the faxed document to our office.

    Email Fax -
    • The investor needs to send a fax on our toll free number – 1800-22-3864
    • This Fax will be converted into image attachment by the software and will be transmitted to the Email Id - Transact@QuantumAMC.com as an attachment.

    Note –
    • After the necessary confirmation / verification for the fax transaction the AMC will send an acknowledgement email to the investor for acceptance or non-acceptance of the transaction. Such acknowledgement email from the AMC shall be considered as valid acceptance or non-acceptance of the transaction request and processed subsequently subject to additional bank-end validity of request.

  • Who can avail it?

    This facility will be available to existing registered individual investors and joint holders where the mode of holding is ‘Individual ‘or ‘Anyone or Either or Survivor’ or ‘Joint’ and who are KYC compliant. Even non-individual investors who are KYC compliant are eligible for transactions through Fax / E-Mail fax.
    Note: For Individual Investors the Email Id of the investor needs to be registered under his folio. For the Non-Individual Investors their Email ID  has to be registered under their folio to avail the ‘Email with Attachment’ facility however it is not mandatory for fax transactions.
    A new investor who wish to avail this facility shall be first required to subscribe for units through other modes of transaction i.e. offline or through the ‘Invest Online’ option provided on our website. Post which they can avail for transactions through this facility.

  • Is it applicable for channel investors and demat investors also?
    Channel Investors – Yes. All channel investors can avail for this facility.

    Demat Investors – Demat investors can avail this facility only for additional purchase and SIP cancellation transactions.
  • How will the payment be made for transactions through Fax / Email Fax?

    You need to register your bank through the One Time Mandate form for transfer of funds to the AMC’s account against your purchase transaction. Please Click Here to know more on One Time Mandate Facility.


    You can also transfer funds to AMC’s bank account before sending SMS for the Financial Transaction Request through NEFT / RTGS facility.

     

    Please Click Here and refer the question “Which are the Quantum collection bank account details to initiate an NEFT/RTGS transfer?” for our collection bank account details.


     

  • What will be the NAV applicability for this?

    For Physical Fax –
    Post receipt of the Fax, the request will be time stamped under the time stamping machine and the applicable NAV will be allotted on basis of timestamp and fund utilization in accordance with SEBI (Mutual Funds) Regulations i.e. to consider cut off timing and availability of funds for utilization for determining the applicable NAV the provisions of the respective Scheme Information Documents of the Scheme will be considered.

    For Email Fax -
    The processing of transactions will be done as per applicable NAV in accordance with SEBI Mutual Fund Regulations i.e. to consider cut off timing and availability of funds for utilization for determining the applicable NAV the provisions of the respective Scheme Information Documents of the Scheme will be considered.

    For the purpose of determining the applicable NAV in accordance with SEBI Mutual Fund Regulations, the system recorded date and time of the fax received by the system / Server of the AMC / Registrar. The transaction shall then be processed afterwards subject to further additional backend validity of request.

    Note : Incase there is any missing details found in the fax sent, then the same will be rejected.