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Frequently Asked Questions (FAQs)

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  • Who can invest via Electronic Mail (Email) ?

    Transaction Through Email (Without Attachment) -

    • Existing Individual Investors (irrespective of mode of holding)
    • All holders to be KYC compliant
    • The transaction email needs to be received from the Email Id registered under investor’s folio.
    • The investor’s mobile number needs to be registered in the said folio.
    • A new investor or non-individual investors cannot avail for this facility

    Transaction Through Email (With Attachment) –

    • Existing Individual & non-individual Investors (irrespective of mode of holding)
    • All holders to be KYC compliant
    • The transaction email needs to be received from the Email Id registered under investor’s folio.
    • The investor’s mobile number needs to be registered in the said folio.
  • Who can not invest via Email ?
    Non individual Investors such as a company, HUF, trust etc. are not allowed to transact via Email.
  • What are the details required for Email transactions?
    The following details are mandatory for email transaction:
    • Folio Number
    • Scheme Name
    • Transaction Type (Purchase, Redemption, Switch, etc.)
    • Amount or units
    • Mode of payment
    • Funds Transfer Reference Number
    Please ensure that all the above details are mentioned by you in your email to us for a transaction.
  • Can I transact through email if my folio is in demat mode?
    For folios in demat mode for non ETF schemes, only additional purchase transactions will be allowed.
  • Is it possible for the investor who has been investing through the channel partner mode to now transact through email?
    Yes, Investors who have invested through channel partner mode can also transact through email provided the requisite details of channel partners (ARN code/EUIN code) are given in the email.
  • How do I transact through Email?
    For Financial Transactions , investors must send an email to [email protected] and mention their folio number, scheme name & option, amount / units to purchase / redeem / switch, mode of payment etc.

    For Non Financial Transactions like change of email, change of mobile no. etc. investors must send the email to [email protected]

    After sending the email the investor will receive an automated / system generated acknowledgment of the receipt of the Email transactions request. Please note that this is not to be considered as acceptance of transaction request. We will make a confirmation / verification call to the investor on their registered contact number through a recorded line to confirm / verify the transaction request even though the investor's contact number may be a part of the Do Not Disturb or DND registry. If  for any reason, the confirmation / verification is not completed then the request will not be processed and will be rejected by the AMC.

    After the necessary confirmation / verification for the Email transaction the AMC will send an acknowledgement email to the investor for acceptance or non acceptance of the transaction. Such acknowledgement email from the AMC shall be considered as valid acceptance or non acceptance of the transaction request and processed subsequently subject to validity of request.
  • What is the process if I have to transact in multiple schemes under one folio or multiple schemes under different folios?
    The email should clearly mention the folio number and the schemes in which an investor need to transact. In case of multiple folios related transaction the folio numbers of all the respective schemes should be mentioned in the email along with required transaction details.
  • What is the process for modification or cancellation of an email transaction?
    In case investors wish to modify or cancel their email transactions, they need to send a revised email to that respect before the stipulated cut – off time. The transaction cannot be modified or cancelled during the confirmation / verification call made from AMC.
  • What types of transactions are allowed through Email?
    Existing investors can make the following transactions through Email. Please note that it is mandatory to mention the Folio Number for any Email transaction. Financial Transactions
    •Additional Purchase (Subscription)
    •Redemption
    •Switch in / Switch-out
    •Systematic Transfer Plan (STP) & Systematic Withdrawal Plan (SWP) Registration
    •Systematic Transfer Plan (STP) & Systematic Withdrawal Plan (SWP) Cancellation
    •Trigger Request
    •SIP / ISIP cancellation.
    (For ISIP cancellation Investors are requested to simultaneously cancel Quantum as the biller in the Banks bill pay option )
    Non-Financial Transactions:
    •Change or Updation of Email id (Verification call* )
    •Change or Updation of Mobile/Contact no (Verification call* )
    •Updation of IFSC / MICR No / Bank Address
    •Change of mode of Payment: Direct payment (NEFT/RTGS)/Cheque
    •Updation of KYC after receiving KYC acknowledgement
    •Change in broker code / EUIN
    •Updation of PAN no (Verification call* )
    •Change / Updation for Date of Birth
    •Updation of DOB proof / relationship proof for minor investors
    •Correction in name. If the same is matching with the PAN /KYC for KYC verified investors and PAN card copy to be received through email as an attachment
    *Note : Verification calls will be made to the investor as above . Also on case to case basis verification call may be made for any of the above if required by AMC for any additional clarifications or from PMLA perspective before updating the same in our records.
  • How can I make the payment for an Email transaction?

    You need to register your bank through the One Time Mandate form for transfer of funds to the AMC’s account against your purchase transaction. Please Click Here to know more on One Time Mandate Facility.


    You can also transfer funds to AMC’s bank account before sending SMS for the Financial Transaction Request through NEFT / RTGS facility.

     

    Please Click Here and refer the question “Which are the Quantum collection bank account details to initiate an NEFT/RTGS transfer?” for our collection bank account details

  • What will be the NAV applicability and time stamping process for an email transaction?

    NAV Applicability

     If the valid application received up to 3.00 p.m. on a Business Day at the official point (s) of acceptance and funds for the entire amount of subscription/ purchase (including switch-in) as per the application are credited to the bank account of the respective Scheme and are available for utilization before the cut-off time (3.00 p.m.)- the closing NAV of the day shall be applicable. If the valid application received after 3.00 p.m. on a Business Day at the official point (s) of acceptance and funds for the entire amount of subscription / purchase (including switch-in) as per the application are credited to the bank account of the respective Scheme on same day or before the cut - off time of the subsequent Business Day i.e. funds are available for utilization before the cut-off time of subsequent Business Day- the closing NAV of the subsequent Business Day shall be applicable;

    Irrespective of the time of receipt of application at the official point(s) of acceptance, where the funds for the entire amount of subscription / purchase (including switch-in) as per the application are credited to the bank account of the respective Schemes on or before the cut - off time of the subsequent Business Day i.e. funds are available for utilization before the cut-off time of subsequent Business Day - the closing NAV of such subsequent Business Day shall be applicable;

    For Systematic Investment Plan (SIP), Systematic Transfer Plan (STP), Dividend Transfer Facility:

    The units will be allotted based on which the funds are available for utilization by the respective schemes / target schemes irrespective of the installment date of the SIP, STP or record date of dividend declarations. It may also be noted that allotment of units in the normal course will be based on realization of amount of subscription or the date of receipt of application or the date of instalment (in case of SIP) whichever is later if both realization and application dates are different.

    Further, if the time of realization of funds can’t be ascertained then the allotment of units will be as per the day and date of realization of amount of subscription.

  • How safe and secure is the email transaction ?
    Quantum Mutual Fund has aimed at making the email transaction process as safe and secure as possible for our investors. The email transaction is validated only after fulfilling these two criteria.
    • The email is sent from the registered email id.
    • The email transaction is authenticated by the investor through a call made to their registered contact number.
    In case of any of the above criteria is not fulfilled, the transaction will be considered as void and rejected with confirmation to the Unitholder.
Click Here for a step-by-step
walkthrough of various types
of transactions on our portal.
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